Helpdesk

Upgrade Your Customer Support with the Best SaaS Help Desk Software

Elevate your customer service with a robust, open-source helpdesk software. Reinvent your support operations with ERPNext, the ultimate SaaS help desk software that brings ticket management, process automation, SLA tracking, reporting, and more under one roof.

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saas help desk software
Level Up With Real-Time Insights

ERPNext provides configurable dashboards to help you streamline service issues. With real-time insights, identify bottlenecks and implement best practices faster, making it a standout helpdesk CRM software for your business.

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Omnichannel Interactions

Don’t miss opportunities from leads. Ample Techx simplifies converting all interactions into data, eliminating the need to juggle multiple apps. With Call Popup notifications for incoming calls and seamless email-to-lead conversion, this helpdesk CRM software ensures your team stays efficient and connected.

Automate Ticket Assignments

Cut down on manual work with automated ticket assignment rules such as round robin or load balancing. This automation ensures timely responses, empowering your SaaS help desk software to meet customer expectations effortlessly.

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Team Excellence

Collaborate more effectively to resolve tickets with multiple assignments or mentions. Ample Techx provides out-of-the-box reports to monitor team performance and analyze ticket traffic, ensuring your helpdesk software is optimized for success.

Service Level Agreement (SLA)

Personalize customer experiences with SLAs that define support policies, response times, and resolution timelines. Track fulfillment or failures to continually refine your support processes using this innovative SaaS help desk software.

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Customer Portal

Enhance customer interactions with the Ample Techx Issue Portal. Clients can track issue statuses, correspondence, sales orders, and shipments with full transparency. This feature transforms your helpdesk CRM software into a customer experience powerhouse.

Knowledge Base

Reduce the ticket burden by creating clear help articles and FAQs. Empower customers to find solutions independently, enabling your team to focus on complex issues. Expand your knowledge base effortlessly with ERPNext helpdesk software.

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Scheduling Maintenance Visits

Never miss a maintenance visit with the Maintenance Schedule feature. Log work details, assign employees, and capture customer feedback—all with a single click. A true asset for any SaaS help desk software.

On-The-Fly Customizations

Create a tailor-made SaaS help desk software with ease. Add custom fields, auto-fetch values, restrict fields by user roles, and design custom print formats—all without coding expertise.

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Multilingual SaaS Help Desk Software

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